We recognise that, on occasion, things may not go as expected. When this happens, we welcome the opportunity to put matters right and to learn from your feedback. Your comments help us improve our services and maintain high standards.

In many cases, concerns can be resolved quickly by contacting the member of our team you have been dealing with. However, if you feel your issue has not been addressed satisfactorily, you may raise a formal complaint in accordance with the process outlined below.

Our approach to complaints

We aim to:

# Treat all complaints seriously and respectfully

# Respond promptly and fairlInvestigate matters thoroughly and impartially

# Keep you informed throughout the process

# Use feedback to improve our services

There will be no negative consequences for raising a genuine complaint.

How to make a complaint

You can submit a complaint in the following ways:

# By email to your usual LegalJobs.co.uk contact

# By email to our central support team at: support@legaljobs.co.uk

# In writing to our registered business address

# By telephone (where appropriate), followed by written confirmation if requested

To help us investigate efficiently, please include:

# Your full name and contact details

# Details of your complaint

# Any relevant dates, correspondence, or supporting documents

# The outcome you are seeking

What happens next

Step 1 – initial review
Your complaint will be acknowledged within 3 working days of receipt. We will confirm who is handling your case and explain the next steps.

Step 2 – investigation
We will carry out a fair and impartial review. This may include reviewing correspondence, speaking to relevant team members, and examining internal records.

Step 3 – response
We aim to provide a full written response within 20 working days. If the matter is complex and requires more time, we will notify you and provide an updated timeframe.

Escalation process

If you are not satisfied with the initial outcome, you may request that your complaint be escalated for further review by a senior member of the LegalJobs.co.uk management team.

A final written decision will then be issued following this secondary review.

If, after this process, you remain dissatisfied, you may wish to seek guidance from an appropriate independent body (see below).

External organisations

Depending on the nature of your complaint, you may contact:

ACAS

For free and impartial advice on workplace and employment matters.
Tel: 0300 123 1100
Web: https://www.acas.org.uk

Information Commissioner’s Office

For concerns relating to data protection or the handling of personal information.
Tel: 0303 123 1113
Web: https://ico.org.uk

Confidentiality

All complaints will be handled confidentially and in accordance with applicable data protection laws. Information will only be shared where necessary to investigate and resolve the matter.

Continuous improvement

We regularly review complaints to identify trends, improve processes, and enhance user experience across LegalJobs.co.uk.

Policy queries

LegalJobs.co.uk is committed to resolving concerns fairly, efficiently, and professionally.